Shipping Policy

We thrilled  inform you that we ship our products worldwide. So, whether you live in the sunny beatoches of Florida, the serene landscapes of Bali or the snowy mountains of Switzerland, you can enjoy our products from the comfort of your home.

To get started with your shopping, simply go through our checkout process and work out your shipping costs to your country. Our efficient shipping partners will ensure that your package reaches your doorstep on time, so you can start enjoying our products soon.

Please note that there may be some countries where packages may not arrive at their final destination due to potential delivery issues, such as UAE, Israel, Tunisia, Indonesia, Morocco, Algeria, Philippines, Portugal, Austria, Mexico, and various regions in Africa. If you reside in any of these regions, kindly contact us before placing your order. We are always happy to assist you with any queries or concerns you may have about shipping to your country.

HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED ONCE IT’S SHIPPED?

Once your order is placed with Frank Quotes Merch, we strive to ensure that our items are delivered to your doorstep as quickly and efficiently as possible. Our standard processing time for orders is between 3-13 business days, which means that your order will be prepared and packaged in our facilities within this timeframe.

you can expect to receive a tracking number within 4-10 business days. This tracking number will enable you to monitor the progress of your order and anticipate when it will arrive at your doorstep.

We want to ensure that you have a smooth and hassle-free experience when shopping with us, which is why we would like to provide some important information regarding the tracking of your package.

• Please note that regardless of the shipping method you select during checkout, tracking information will only take effect once the package has left our facilities and is shipped out to you. Once your package has been shipped, we will send you a shipping confirmation email containing a tracking number that you can use to track your package.

Rest assured that we work closely with our shipping partners to ensure that packages are delivered to our customers as quickly as possible. If it appears that your package is lost in transit, we will work with our shippers to determine if it's still in transit or considered lost. If your package is deemed lost, we will either replace your order or issue store credit for the purchase price of the order.

However, please note that refunds won't be provided for packages that are considered lost in transit. We appreciate your understanding in this regard, as once a package leaves our facilities, it is ultimately out of our control.

If you have any concerns about the tracking of your package, our friendly customer support team is always available to assist you. We value your business and will do everything in our power to ensure that your order is delivered to you timely and securely.

International Packages: 

HOW DO CUSTOMS FEES APPLY TO INTERNATIONAL PACKAGES?

At Frank Quotes Merch, we strive to ensure that our customers enjoy a smooth and seamless shopping experience. To this end, we would like to provide some important information regarding taxes, duties, and customs fees that may apply to your order.

Please note that all taxes, duties, and customs fees are the responsibility of the recipient of the package. These fees are imposed by your country's customs office and vary depending on the value of the package, the origin of the shipment, and other factors. We advise you to contact your local customs office for more information regarding your country's custom policies.

In the event that the recipient declines to pay these duties and taxes upon delivery of their order, the package may be considered abandoned, destroyed, or returned to our distribution center. Under these circumstances, we cannot consider requests for refunds or replacement shipments.

If your package is returned due to customs fees not being paid, we will refund the purchase price minus the cost of shipping. Please keep in mind that the refund process may take several business days to complete, depending on your financial institution.

We understand that customs fees can be an unexpected expense for our customers, but we want to ensure that you have all the necessary information to make informed decisions about your purchases.

WHAT IF I RECEIVE NOTICE THAT MY ORDER HAS BEEN DELIVERED BUT I DID NOT RECEIVE IT?

We understand that timely delivery of your package is of utmost importance to you. We would like to provide some important information regarding premature delivery notices that may be sent by our shipping partners.

USPS, UPS, and DHL may sometimes send premature delivery notices, indicating that your package has been delivered when it may not have arrived yet. In most cases, the package usually arrives within three days following the notice. If your package has not arrived within this time frame, we advise that you contact the appropriate shipper/postal carrier's facility nearest to the shipping address via telephone and inquire about the package's whereabouts.

It is vital to note that it is the customer's responsibility to contact the local shipper/postal carrier in such instances because the package may show that it has been delivered. If the package is listed as "delivered" on the tracking information, it means that the carrier has delivered the package to the address specified during checkout.

Reporting a package missing/stolen: 

we take the security and timely delivery of your packages seriously. We would like to provide some essential information on what to do in the unfortunate event that a package gets missing or stolen.

Firstly, we advise you to contact the appropriate shipper/postal carrier via telephone and report the package as missing or stolen. The shipping carrier will open an investigation into the matter and issue a Case Number for reference purposes.

Once you have reported the missing/stolen package and received a Case Number from the shipping carrier, please send an email to our Customer Support team at [ ] with your verifiable case number. This will enable us to follow up on the case and ensure that everything possible is done to recover your package.

Please keep in mind that the investigation process may take some time, depending on the circumstances surrounding the missing/stolen package. However, we assure you that we will work diligently with the shipping carrier to resolve the issue as soon as possible.

We at Frank Quotes Merch want to provide clarity regarding our policy for lost or missing packages. It is essential to note that this report is not an insurance claim for a lost or missing package, and packages that have been marked as "Delivered" are not eligible for replacement or reimbursement.

We would like to emphasize that this report is not a lost package inquiry. Therefore, inquiry numbers for lost packages will not be accepted for the purpose of order replacement or reimbursement.

We encourage our customers to take advantage of our reliable shipping partners and tracking services to ensure that packages are delivered to them safely and promptly. However, we also understand that unforeseen circumstances may arise, leading to the loss or misplacement of packages.

In the event of a lost or missing package, please follow the necessary steps outlined in our policies, which include reporting the issue to the appropriate shipper/postal carrier and obtaining a verifiable case number.

Once you have reported the issue and obtained a case number, please contact our customer support team. Our team will work with the shipping carrier to investigate the matter and find a solution that will ensure that you receive your package.

International Missing packages: 

We understand that unforeseen circumstances may arise that lead to the loss or misplacement of international packages.

In the event of a lost or missing international package, we regret to inform you that we cannot send out a replacement package due to the logistical challenges involved. However, we will offer store credit reimbursement on a case-by-case basis, less the shipping costs.

Please keep in mind that we will not reimburse shipping costs for any missing or lost international packages. We understand that this may be disappointing for our customers, but we hope that you will appreciate our commitment to transparency and fairness in handling such situations.

Incorrect or incomplete addresses: 

Frank Quotes Merch, we value our customers' satisfaction and strive to deliver your orders accurately and promptly. However, we would like to emphasize the importance of ensuring that the shipping address provided during checkout is accurate and complete.

We regret to inform you that we will not replace or reimburse any orders that are not received due to an inaccurate or incomplete shipping address provided by the customer. We understand that this may be disappointing for our customers, but it is essential to take responsibility for providing accurate information to avoid any unnecessary delays or complications.

Inaccurate or incomplete addresses can lead to delivery delays, lost packages, or returned packages, which can be frustrating for both the customer and our team. We advise our customers to double-check their shipping information before submitting their order to ensure that all details are correct and complete.

Queries

If you are experiencing any issues or concerns regarding the delivery of your package, we encourage you to contact our customer support team. Our team is available to assist you and can provide information on the status of your package or help you resolve any delivery-related issues.

We assure you that we will do everything in our power to ensure that your issue is resolved promptly. We value your satisfaction and want to ensure that you receive your packages safely and promptly.

For customers with concerns or queries regarding shipping, please feel free to contact our customer support team at info@frankquotes.com